Your data stays yours.

01Who we are

TijaratDesk is a software company based in Islamabad, Pakistan. We make TijaratDesk Shop, point of sale and shop management software for Pakistani retailers. In this policy, “we” and “us” mean TijaratDesk, and “you” means the shop owner, manager or staff member using our website or app.

02Information we collect

Account details

When we set up your shop we collect the owner’s name, mobile number and email address, the shop’s name and address, and the names and mobile numbers of staff you add. Staff sign in with their mobile number and a PIN.

Business records you enter

Everything you record in the app: products, prices, stock, sales, receipts, purchases, suppliers, expenses, payments and reports. This includes the details of your khaata (credit) customers, such as their names, phone numbers, CNIC numbers and balances.

Technical information

Like most online services, our servers record basic technical details when the app is used: IP address, browser and device type, the time of each request and error logs. The app also keeps an audit trail of who did what in your shop, so owners can see it.

When you contact us

Messages, calls and emails you send us on WhatsApp, phone or email, and any files you share with them.

03Your customers' details

The details of your customers and suppliers belong to your shop. We store and process them only so that the app works for you. We do not contact your customers, and we do not use their details for our own marketing.

You are responsible for having your customers’ agreement to record their details, such as a CNIC or phone number for a khaata account, and for keeping those records accurate.

04How we use information

We use the information we collect to:

• provide the app, sign you and your staff in, and keep each shop’s records separate;
• set up your shop, import your products and help you when you ask for support;
• keep the service secure, prevent misuse, and find and fix problems;
• tell you about changes to the service, your account or these policies;
• improve the app, using usage information that does not identify your customers; and
• meet our legal obligations.

05When we share information

We do not sell your data or your customers’ data, and we do not share it for advertising. We share information only:

• with service providers who host and run the service for us, such as cloud hosting and email providers. They may use it only to provide their service to us;
• when the law requires it, or a court or government authority lawfully asks for it;
• to protect the rights, safety or property of our users, the public or TijaratDesk;
• if TijaratDesk is merged with or sold to another company, in which case this policy continues to protect your information; and
• with anyone else only when you ask us to.

06Storage and security

Your records are stored on secure cloud servers. All traffic between your device and the app is encrypted (HTTPS). Access is controlled by role: staff never see cost prices, and only owners see profit, the audit trail and deleted records.

When the internet drops, sales are kept in your browser on that device until the connection returns and they sync. Anyone with access to the device can reach that browser, so keep your counter device locked and sign out of shared devices.

No system is completely secure. If we become aware of a breach that affects your data, we will tell you without undue delay.

07How long we keep information

We keep your shop’s records for as long as your account is active, because your reports and khaata balances depend on its history.

If you close your account, you have 30 days to export your data. After that we delete it, and it is cleared from our backups within 90 days. We may keep a limited amount of information for longer where the law requires it, or to resolve a dispute.

08Your rights and choices

You can:

• export your records at any time, as CSV files or PDF reports, from inside the app;
• correct your details, and your customers’ and staff details, yourself in the app;
• ask us for a copy of the personal information we hold about you;
• ask us to delete your account and your shop’s data; and
• ask us to stop sending you messages that are not about your account.

To make a request, WhatsApp or call +92 315 7887427, or email tijaratdesk@gmail.com. We may need to confirm that you are the account owner first. If one of your customers asks about their details, please contact us and we will help you respond.

09Cookies and browser storage

The app uses cookies and browser storage that it needs to work: to keep you signed in, to remember your shop, language and settings, and to hold offline sales until they sync. Clearing them signs you out and can remove sales that have not synced yet.

This website does not use advertising cookies, and it does not track you across other websites.

10Children

TijaratDesk Shop is a tool for businesses and is not meant for anyone under 18. We do not knowingly collect information from children for our own purposes.

11Changes to this policy

We may update this policy as the service changes. The date at the top shows when it last changed. If a change is significant, we will tell account owners by WhatsApp, email or a notice in the app before it takes effect.

12Contact us

For any question about this policy or your information, WhatsApp or call +92 315 7887427, or email tijaratdesk@gmail.com. TijaratDesk, Islamabad, Pakistan.